1Who we are

Royalkid Lifestyle (“Royalkid”, “we”, “us”) is a clothing and lifestyle brand in Bangladesh selling men’s, women’s and kids’ wear and accessories. This policy applies to our website and to any orders or enquiries you make through it, by phone or on WhatsApp.

By using our website or placing an order, you agree to the practices described here.

2What we collect

• Details you give us: your name, phone number, email address, delivery address and order notes when you buy, create an account, fill in a form or message us.
• Payment details: which payment method you chose and its reference or transaction number. Card and mobile wallet details are handled by the payment provider, and we do not store full card numbers.
• Messages and photos: what you send us when you ask about an order, exchange, complaint or refund.
• Technical data: pages you view, products you look at, your IP address, browser type and device, collected automatically through cookies and similar tools.

3How we use it

• To process, pack, deliver and confirm your orders.
• To handle exchanges, returns, refunds and complaints.
• To answer your questions and give customer support.
• To keep our website working, secure and easy to use, and to understand which products people like.
• To send offers, new arrivals and updates, only if you agree to receive them.
• To prevent fraud and meet legal requirements.

4Who we share it with

We do not sell your personal information. We share it only when needed, and only the part that is needed:

• Delivery partners: couriers receive your name, phone number and address to deliver your parcel.
• Payment providers: to take and confirm your payment or refund.
• Website and tool providers: hosting, analytics, messaging and advertising tools that help us run the store.
• Authorities: when the law requires it, or to protect our rights, customers or website.

5Cookies

Cookies are small files saved in your browser. We use them to keep items in your cart, remember your preferences, measure how the site is used and show relevant ads on other platforms. You can block or delete cookies in your browser settings, but parts of the site, such as the cart and checkout, may stop working properly.

6Security & retention

We take sensible steps to protect your information from loss, misuse and unauthorised access, including limiting who on our team can see order details. No website or online transfer can be guaranteed completely secure, so we cannot promise absolute security.

We keep your information only as long as needed for the purposes above, including order records, warranty and legal or accounting requirements. After that we delete it or make it anonymous.

7Your rights

• See the personal information we hold about you.
• Ask us to correct anything that is wrong or out of date.
• Ask us to delete your information, unless we must keep it by law (for example, order records).
• Stop promotional messages by replying “STOP” or using the unsubscribe link, or by telling us directly.

To use any of these rights, contact us using the details in section 10.

8Children

We sell kids’ clothing, but our website is meant for adults, such as parents and guardians. We do not knowingly collect personal information from children under 13. If you believe a child has given us their details, please contact us and we will delete them.

9Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the “last updated” date at the top. Please check back now and then.

10Contact us